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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

A) Visible toEmployee
B) Visible in Public Knowledge Base
C) Visible to Guest User
D) Visible to Partner

2. Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers

A) Designer specific users as moderators so that they can closely monitor the size.
B) Allow members to remove other member from the Experience site if desired.
C) Give members Audience Targeting permissions within the Experience site.
D) Track Flagging and moderation activity within the Experience site.
E) Allow members to flag posts comments files, and messages that are inappropriate or spam.

3. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Edit the default navigation
B) Download an app from AppExchange
C) Fix the header's Position.
D) Write custom code

4. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create virtual support agents using Chat Bot template.
B) Create a self service community using Customer Service template.
C) Create a smart queue router using Service Cloud template.
D) Create a peer-to-peer forum using Self Service template.

5. Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?

A) Create a page variation for EMEA, configure the Theme, and include a different Hero component.
B) Create a page variation for EMEA,configure the flexible page layout, and include a different Hero component.
C) Use the same page variation for EMEA, include multiple Hero components, and target each ,component.
D) Use the same page variation for EMEA and include multiple targeted HTML components.

Solutions: