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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Service Consultant
B) Sales Executive
C) Incident Processor
D) Support Coordinator

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 4 hours
B) 8 hours
C) 1 hour
D) 2 hours

3. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Implementation of benchmarking procedures
B) Configuration of DBA Cockpit
C) Redirection of system calls to SAP Support Backbone
D) Adjustment of HTTP Log Parameter

4. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
C) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
D) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.

5. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C) Using SMSY transaction to create your logical components first, if this is not already done
D) Connecting to SAP Service Marketplace and defining your landscape

Solutions: