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Pegasystems PEGAPCDC80V1_2019 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Designing Decision Strategies For Real-Life Scenarios
- Testing Strategies En Masse With Simulations
- Understanding Decision Strategy Execution
|
| Topic 2 | - Customer Decision Hub Overview
- Optimizing Customer Value In The Contact Center
|
| Topic 3 | - Using Propositions In A Decision Strategy Canvas
- Calculating Dynamic Prices
- Selecting The Most Profitable Proposition
|
| Topic 4 | - Arbitrating Between Propositions
- Evaluating Customer Credit Score
- Avoiding Redundant Product Offerings
- AI Powered 1-To-1 Customer Engagement
|
| Topic 5 | - Defining And Managing Propositions
- Authoring Next-Best-Action Decisions
- Configuring Next-Best-Action Designer For Real-Life Scenarios
|
| Topic 6 | - Utilizing Text Analytics To Improve Business Performance
|
Reference: https://academy.pega.com/library/8/pega-certified-decisioning-consultant
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