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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Channels | 10% | - Third-party distribution integration
- Personalized email delivery
- Real-time containers configuration
|
| Topic 2: Next-Best-Action Concepts | 10% | - 1:1 customer engagement principles
- Define starting population
- Essentials of always-on outbound strategies
- Optimize customer value in contact centers
|
| Topic 3: Engagement Policies | 12% | - Create customer engagement policies
- Build and manage customer journeys
- Construct engagement strategies
|
| Topic 4: Decision Strategies | 25% | - Segmentation and predictive analytics integration
- Eligibility and suitability rules
- Design and analyze decision strategies
|
| Topic 5: AI and Arbitration | 8% | - AI-driven action arbitration
- Apply business levers to influence outcomes
- Action prioritization with predictive models
|
| Topic 6: Contact Policy and Volume Constraints | 13% | - Manage outbound exposure limits
- Avoid customer overexposure
- Enforce volume constraints
|
| Topic 7: Business Agility in 1:1 Engagement | 10% | - Revision Manager usage
- Change management processes
- Lifecycle of engagement updates
|
| Topic 8: Actions and Treatments | 12% | - Define and manage customer actions
- Configure single web offers
- Design outbound actions
|
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