When an organisation needs to determine the resources required for the internal audit programme, which one of the following issues does not impact the achievement of its intended results?

• A. Availability of the results of previous management reviews.
• B. Availability of competent auditors and technical experts.
• C. Availability of the necessary documented information.
• D. Different time zones.

CleanHavenServices is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurements. You find that all failures to meet compliance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs), which exceed regulatory limits. The Environmental Manager tells you that these are the oldest shops in the organisation. He states that the cleaning equipment needs replacing, but the organisation cannot afford it now. He was instructed six months ago by Head Office to stop monitoring the air quality in the five shops.
On raising the matter with senior management, you are told that there are environmental objectives to replace the equipment in these shops over the next five years, which will eventually solve the problem.
After further auditing, you raised four nonconformities against ISO 14001.
Based on the scenario, select the four options which best describe the evidence for raising such nonconformities.

• A. No action was taken when the earlier sampling of air quality showed regulatory limits being exceeded.
• B. The release of Volatile Organic Compounds exceeding regulatory limits did not align with the organisation ' s environmental policy to protect the environment.
• C. The organisation failed to adequately control the laundry operations in five shops and produced greenhouse gases exceeding regulatory limits.
• D. The organisation failed to improve its environmental performance when monitoring of air quality in five shops was terminated.
• E. The management failed in planning to replace obsolete equipment which damages the environment.
• F. Shop managers were told to ventilate the laundry area and ignore the pungent odour of the Volatile Organic Compounds.
• G. The senior management was unaware that future regulations will likely ban the use of Volatile Organic Compounds in dry cleaning processes.
• H. The organisation does not measure Volatile Organic Compound emission levels to determine whether environmental regulatory limits were being met.

During a second-party audit at a paper mill, you find that the EMS Manager conducted the environmental risk process. In the environmental aspects register, aspects were listed by emissions to air, releases to water, releases to land and other aspects such as energy consumption and waste disposal. They were categorised as either significant or not significant.
The EMS Manager had an action plan only for significant aspects.
Match each of the following statements of your concerns to a clause of ISO 14001.

A large chemical organisation, CrackerPRO, has a plant located in a rural area surrounded by livestock farms.
When cleaning several vessels 4-5 times per day, it releases water vapor with a strong acidic smell lasting for
10 minutes each time.
You are conducting a second-stage initial certification audit at the plant. When auditing the processes of assessing impacts and identifying environmental aspects with the Environmental Supervisor, you find that the emission of that acidic vapor has not been evaluated as a significant aspect. During further auditing, you learn that neighbouring farmers have made repeated complaints in the last 6 months about the acid smells and reported an increase in animals becoming sick as a result.
The Environmental Supervisor states that the farmers are looking for financial compensation from the company which their lawyers are resisting. She insists that no legal requirements have been broken and that all complaints have been rejected.
You raise a nonconformity against ISO 14001. Based on the scenario, select one of the options which would constitute an acceptable nonconformity.

• A. 6.1.2 - The organisation failed to review its decision on not considering the significant aspect of acidic vapour emissions when interested parties reported serious impacts resulting from these emissions.
• B. 6.1.3 - CrackerPRO failed to meet its compliance obligations concerning its environmental impacts on neighbouring farms.
• C. 4.2.c - The needs and expectations of neighbouring farmers were not incorporated into the Environmental Management System as compliance obligations.
• D. 7.4.3 - CrackerPRO failed to communicate to neighbouring farmers concerning the release of acidic vapours resulting from its chemical cleaning operations.