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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The queue defined by default is the one assigned to the service request.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The service request assignment will be unpredictable.

2. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You will be required to code any new workflow actions in Groovy.
B) You can generate tasks for the SR object from the workflow.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You can send an e-mail notification to specified recipients.
F) You can define the workflow to run when certain fields of the SR object are changed.

3. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after it is activated.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) Both create and update operations are available for imported records.
E) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

4. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Create standard text to be posted to the message thread.
B) Specify the warning threshold for the milestone in the standard coverages.
C) Configure an analytics report showing milestones in warning status.
D) Configure an object workflow action to send the email when the milestone status changes to warning.
E) Add an extension column to the milestone object to hold the warning threshold value.
F) Configure the email template to be used for notification.

5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add product ID(s) to the database component.
B) Configure products groups and product items in Engagement Cloud.
C) Add images as the product image will not be pulled from Engagement Cloud.
D) Add the Product object to your DCS application.

Solutions: