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Oracle 1Z0-1038-20 exam is a multiple-choice exam that consists of 70 questions. 1Z0-1038-20 exam has a duration of 105 minutes, and the passing score is 68%. 1Z0-1038-20 exam is available in multiple languages and can be taken at any authorized Oracle testing center or online. Achieving the Oracle 1Z0-1038-20 certification validates the knowledge and skills needed to implement and manage Oracle Service Center 2020 solutions, which can help individuals advance their career in the IT industry.
Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20
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Oracle 1Z0-1038-20 exam consists of 60 multiple-choice questions, and candidates have two hours to complete the exam. The passing score for 1Z0-1038-20 exam is 66%, and individuals who pass the exam receive the Oracle Service Center 2020 Implementation Essentials certification. 1Z0-1038-20 exam can be taken at any Pearson VUE testing center worldwide, and candidates can register for the exam online.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 15% | - B2C Service reporting framework - Custom report creation and sharing - Audit fields and data tracking |
| Topic 2: User Administration and Interface | 15% | - Message bases and standard text variables - Navigation menus and application layout - User accounts, roles and permissions - Browser UI workspaces creation |
| Topic 3: Mail, Internationalization and Extensions | 15% | - Mailboxes and email channel setup - Service Console add-ins and custom extensions - Multi-language and international data handling |
| Topic 4: Business Processes and Automation | 20% | - Chat, co-browse and agent assistance tools - Enhanced business rules and workflows - Message templates and outbound communications - Guided Assistants implementation |
| Topic 5: Configuration and Administration | 20% | - Element Manager import/export operations - Queues, assignments and routing rules - Products, categories and dispositions - Service Level Agreements (SLA) configuration |
| Topic 6: B2C Service Products and Initial Setup | 15% | - Initial system configuration - Overview of B2C Service platform - Service Console setup and navigation - Core business objects and data model |
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