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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Telephony & Networking | 20% | - Network requirements and QoS - VoIP protocols and signaling - IP terminal registration |
| Topic 2: Maintenance & Troubleshooting | 15% | - Common fault isolation - System monitoring and diagnostics - Software upgrades and backups |
| Topic 3: Services & Applications | 10% | - Call processing and routing - Unified messaging integration - Contact center basics |
| Topic 4: System Configuration & Provisioning | 30% | - Feature configuration and administration - Line and trunk configuration - Basic system setup |
| Topic 5: CS 1000 System Architecture | 25% | - System redundancy and reliability - Hardware components and modules - Release 4.0 software features |
991 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)Just passed the 920-141 today. I was studying using the soft version, and i found only one new question during the exam.
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