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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contracts and Agreements | 20% | - Billing and invoicing setup - Service contract creation and maintenance - Warranty and coverage management |
| Topic 2: Mobile and Field Operations | 15% | - Mobile client configuration - Field technician workflow - Remote data synchronization |
| Topic 3: Reporting and Integration | 10% | - Built-in reports and analytics - Integration with Microsoft Solomon ERP - Troubleshooting common issues |
| Topic 4: Field Service Setup and Configuration | 25% | - Service management settings - System requirements and installation - User roles and security configuration |
| Topic 5: Service Order Management | 30% | - Creating and managing service orders - Scheduling and dispatching - Labor, materials, and expenses tracking |
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