Exam Details and Topics
In regards to the exam details, it is important to start with the format. The test can be taken in the English language only. It is known to be 120 minutes long with approximately 40-60 questions to answer. The candidates in the United States are required to pay $165 to sit for this exam either online or at any Pearson VUE center near them. This cost is not applicable in other countries. Due to taxation, it is usually different and on the higher side. Those individuals who are not in the USA can find out how much they should pay for the test on the official webpage.
The MB-240 exam is designed to test your knowledge and skills related to field service management, including customer engagement, scheduling and dispatching, inventory management, and mobile device management. MB-240 exam covers a range of topics, including configuring and managing the Field Service application, managing resources, configuring and managing the Universal Resource Scheduling (URS), and configuring and managing inventory and purchasing.
Work Orders Management: 15-20%
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Career Path
After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:
- Customer Relationship Management (CRM) Analyst;
- Business Analyst (IT).
- Sales Operator Analyst;
The average salary for the professionals with this certification can go as high as $141,084 per annum.
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
- 1. Set up Field Service parameters
- 2. Configure organizational units and resources
|
| Schedule and Dispatch Work | 20% | - Resource scheduling
- 1. Optimize scheduling and routing
- 2. Use schedule board
|
| Manage Inventory and Assets | 15% | - Inventory management
- 1. Track customer assets
- 2. Manage products and stock
|
| Field Service Mobile and Customer Experience | 20% | - Customer engagement
- 1. Service feedback management
- 2. Customer communication workflows
- Mobile app configuration
- 1. Enable offline capabilities
- 2. Configure Field Service mobile app
|
| Work Order Management | 25% | - Manage work orders lifecycle
- 1. Create and manage work orders
- 2. Manage incidents and service tasks
|