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The ITSM20FB certification exam is designed for individuals who wish to enhance their knowledge of IT Service Management System as per the ISO/IEC 20000-1 standard specifications. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification exam covers the relationships between various IT Service Management processes and their roles in the provision of quality services. Additionally, the EXIN ITSM20FB certification exam provides a comprehensive understanding of the ITIL framework and its application in the IT Service Management system.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
EXIN ITSM20FB exam is a certification exam that is designed to test the foundational knowledge of IT service management based on the ISO/IEC 20000 standard. ITSM20FB exam is intended for IT professionals who are already certified in ITIL Foundation and wish to bridge their knowledge to the ISO/IEC 20000 standard. The ITSM20FB exam covers topics such as service management system, service management processes, and the relationship between ITIL and ISO/IEC 20000.
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Structure and benefits of ISO/IEC 20000:2018 - Purpose, value and scope of ITSM - Service Management System (SMS) concept |
| Planning and Implementing Service Management | 25% | - Risk management and quality objectives - Design and transition of new/changed services - Service management planning |
| Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| General Requirements for Service Management System | 25% | - Resource management and competence - Organizational context and governance - Leadership, policy and documentation |
| Monitoring, Review and Improvement | 10% | - Performance evaluation and reporting - Continual improvement methodology (PDCA) |
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