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The ITILSC-SOA certification exam focuses on enhancing the candidate's knowledge of ITIL service lifecycle processes and their interrelationships. ITILSC-SOA-JPN exam aims to test the candidate's understanding of the best practices and principles for managing IT services and service offerings. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification exam requires the candidate to have a good understanding of service level management, service catalogue management, demand management, supplier management, financial management, and business relationship management. It is an essential certification for IT service managers, service delivery managers, and IT professionals involved in service operations.

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The ITILSC-SOA exam consists of 40 multiple-choice questions that are to be completed within 90 minutes. ITILSC-SOA-JPN exam is available in various languages, including English, Dutch, French, German, and Spanish. The passing score for this certification exam is 65%, and successful candidates are awarded the ITIL Service Capability Service Offerings and Agreements certificate, which is a globally recognized certification in IT service management.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) Exam is a certification exam that assesses a candidate's knowledge and understanding of ITIL service management practices. It is designed for IT professionals who are involved in the planning, design, implementation, and management of service offerings and agreements. ITILSC-SOA-JPN exam covers a wide range of topics, including service strategy, service design, service level management, supplier management, and financial management for IT services.

EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Level Management20%- Review and improvement of service levels
- SLAs, OLAs and underpinning contracts
- Negotiation, monitoring and reporting
Topic 2: Financial Management for IT Services15%- Pricing and value demonstration
- Cost models and ROI calculation
- Budgeting, accounting and charging
Topic 3: Introduction to Service Offerings and Agreements10%- Key concepts and value to business
- Purpose, objectives and scope of SOA
- Relationship with ITIL service lifecycle
Topic 4: Service Portfolio Management15%- Pipeline, service catalogue and retired services
- Portfolio structure and categorization
- Business case and investment justification
Topic 5: Service Catalogue Management15%- Business and technical views
- Integration with other processes
- Structure, content and maintenance
Topic 6: Demand Management10%- Link to capacity and service portfolio
- Influencing and managing demand
- Patterns of business activity
Topic 7: Roles, Responsibilities and Implementation5%- Key roles in SOA processes
- Challenges and critical success factors
- Technology and tool considerations
Topic 8: Supplier Management10%- Evaluation, selection and performance monitoring
- Supplier categories and contracts
- Contract management and renewal

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