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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do 'utility' and 'warranty' together support value co-creation?

A) Utility focuses on cost control, while warranty focuses on risk avoidance
B) Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
C) Utility and warranty apply only to products, not services
D) Utility ensures the service is fit for purpose, while warranty ensures it is fit for use

2. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By reusing existing processes wherever possible
B) By limiting communication to management only
C) By involving stakeholders and sharing information with them
D) By capturing feedback after each iteration

3. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Discover
B) Support
C) Operate
D) Build

4. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping applies to services, while management applies to products
B) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
C) Mapping focuses on cost control, while management focuses on risk avoidance
D) Mapping is used only for reporting, while management is used only for auditing

5. Which will help solve incidents more quickly?

A) Target resolution times
B) Collaboration between teams
C) Detailed procedural steps for incident investigation
D) Escalating all incidents to support teams

Solutions: