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When exam content changes, speed matters. PrepAwayTest updates its ITIL4-DPI database the moment the ITIL 4 Strategist: Direct, Plan and Improve (DPI) content shifts, with technicians and experts working on the bank daily — so you always study the latest version.
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL 4 Strategist: Direct, Plan and Improve (DPI) |
| Exam Number: | ITIL4-DPI |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | Japanese, Chinese (Simplified), French, German, Spanish, English |
| Passing Score: | 70% |
| Exam Price: | USD 495 |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 Years (to maintain certification status via CPD or re-registration) |
| Related Certifications: | ITIL 4 Managing Professional (MP) ITIL 4 Strategic Leader (SL) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (PeopleCert Remote Proctoring) or On-site (Test Center) |
| Pre Condition: | Candidates must hold the ITIL 4 Foundation certificate. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695 |
| Section | Objectives |
|---|---|
| Understand and use the principles and methods of Organizational Change Management (OCM) | - Change leadership - Organizational culture - Communication - Resistance management - Stakeholder management |
| Understand the key concepts of Direct, Plan and Improve | - Direction
- Planning
- Risks - Improvement
|
| Understand and use key principles and methods of direction and planning | - Operational planning - Strategic planning - Business planning - Define effective policies, controls and guidelines - Place decision-making authority at the correct level - Cascade goals and requirements |
| Understand and use key principles and methods of measurement and reporting | - Define metrics and KPIs - Basics of measurement and reporting - Types of metrics - Interpreting reports |
| Understand the role of governance, risk and compliance | - Risk
|
| Understand and use key principles and methods of continual improvement | - Agile - Lean - Assessment - Continual improvement model - Toyota Kata - Six Sigma - Build an improvement roadmap |
Clear conditions, honored without argument. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Excluded from the policy: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you prefer, exchange your product for two others of equal value instead.
Download immediately after purchase — no waiting. Upon successful payment, our system sends the ITIL4-DPI materials to your mailbox automatically, usually within about a minute; open the attachments or use the on-screen link and start studying right away. If nothing arrives within two hours, check your spam folder and contact us. Updates are free for 365 days and are released at the quickest speed whenever the actual exam content changes; after the year, renew at a 50% discount.
ITIL defines the following prerequisites for the ITIL 4 Strategist: Direct, Plan and Improve (DPI): Candidates must hold the ITIL 4 Foundation certificate..
Verify the current requirements on the official certification page before booking.
The current exam information lists 40 questions for the ITIL4-DPI exam, with 90 minutes minutes allowed. Practicing with a timer beforehand turns the limit into a familiar rhythm.
Through continuous research and development, and speed. Our technicians and experts work on the ITIL4-DPI bank daily, updating the database the moment the actual exam content changes — more frequently than typical offerings on the market. The bank is organized around the core knowledge and key points of the ITIL 4 Strategist: Direct, Plan and Improve (DPI) syllabus, every answer is expert-verified, and delivery is immediate after payment. Customers come first here, and the free demo lets you verify all of it before spending anything.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) blueprint is built on these principal domains:
The official outline continues with additional domains — the question bank covers the full set.
At present, the passing score for the ITIL4-DPI exam is 70% and the registration fee is USD 495. Both belong to ITIL and can change, so confirm them on the official site when you register.
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
A legacy financial system requires the user to manually enter the time and date of transactions to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are TWO effective controls that could improve compliance?
* Modify the application to automatically add the current date and time when a transaction is entered
* Establish a communication plan to remind users of the importance of including the date and time on transactions
* Develop a goals cascade so that all staff know their role in achieving company goals
* Create a report showing non-compliant records and take appropriate action to correct them
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
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