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ITIL ITIL-4-Transition Exam is an important certification for IT professionals who want to transition to ITIL 4 Managing Professional. ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) certification provides a range of benefits to IT professionals and organizations, including improved knowledge and skills in IT Service Management, increased efficiency, productivity, and customer satisfaction. To be eligible for the exam, candidates must have completed ITIL v3 Foundation certification and at least 17 credits from the ITIL v3 certification scheme.
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ITIL 4 Managing Professional Transition Exam is intended to help IT professionals gain a deeper understanding of the ITIL 4 framework and its key concepts. ITIL-4-Transition-German exam is also designed to test an individual’s ability to apply the ITIL 4 framework to real-world scenarios. ITIL-4-Transition-German exam consists of 40 multiple-choice questions and has a duration of 90 minutes.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Direct, Plan and Improve (DPI) | 20% | - Strategic planning and direction setting - Governance and management control - Continual improvement and organizational change |
| Topic 2: Drive Stakeholder Value (DSV) | 20% | - Customer journey mapping and experience management - Stakeholder relationship management - Service consumption and value realization |
| Topic 3: Create, Deliver and Support (CDS) | 20% | - Service performance and quality management - Service design, development and delivery - Value streams and processes for creation and delivery |
| Topic 4: ITIL 4 Core Concepts and Differences from Previous Versions | 20% | - Main differences between ITIL v3 and ITIL 4 - Key concepts and definitions in ITIL 4 - Service value system and service value chain |
| Topic 5: High Velocity IT (HVIT) | 20% | - Operating models for high-speed digital environments - Agile, Lean and DevOps principles and practices - Rapid service delivery and continuous improvement |
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