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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Marsha, a broker, receives a call from a frustrated client regarding their increasing premium. How should she explain the increase to the client?

A) Premiums are determined by statistical predictions of future losses and they increase during a hard market.
B) Premiums are determined by statistical predictions of future losses and they increase during a soft market.
C) Premiums are determined by statistical predictions of past losses and they increase during a soft market.
D) Premiums are determined by statistical predictions of past losses and they increase during a hard market.

2. It is critical that an intermediary is always mindful of privacy legislation during which method of sourcing clients?

A) Walk-ins
B) Online marketing
C) Tracking of expiry dates
D) Upselling

3. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
B) Use close-ended questions with clients at all times
C) Recommend that clients consult with experts outside the insurance field if a situation calls for it
D) Ensure all communication with clients and insurers is done face-to-face

4. How much would Company B be required to pay for an insured loss of $200,000 if all three insurers' wordings have a contribution clause?
Insurer | Amount Insured
Company A | $300,000
Company B | $80,000
Company C | $20,000

A) $40,000
B) $20,000
C) $80,000
D) $25,000

5. Which occupancy would be most attractive to an insurer reviewing a property's exposure?

A) Auto body shop
B) Clothing store
C) Restaurant
D) Scrap yard

Solutions: