Registration for the ICDL ITIL Foundation Certificate in IT Service Management exam costs $180 – $350 USD, and passing requires 65% (26 out of 40). Retakes cost the full fee again, so gauge your readiness with the PrepAwayTest practice engines before booking your seat.

The written refund policy applies. Take the ICDL ITIL Foundation Certificate in IT Service Management exam within 60 days of purchase, and if you do not pass, PrepAwayTest refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

In-person at authorized test centers; Online proctored exam available Registration for the ICDL ITIL Foundation Certificate in IT Service Management exam is handled through these official channels:

• PEOPLECERT / AXELOS Registration
• ISEB / BCS Registration
• ICDL Official Site

After booking, your PrepAwayTest practice questions arrive by email within 1 minute — preparation can begin the same day.

The ISEB-ITILV3 exam is a ICDL certification exam validating the skills in the ICDL ITIL Foundation Certificate in IT Service Management syllabus shown above. It counts toward these credential paths: ITIL Intermediate Lifecycle Modules, ITIL Intermediate Capability Modules, ITIL Expert, ITIL Master. Candidates at many career stages take it in 2026 to demonstrate verified capability. PrepAwayTest prepares you with 100 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Everything, in one purchase: 100 practice questions for the ICDL ITIL Foundation Certificate in IT Service Management exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.

The ICDL ITIL Foundation Certificate in IT Service Management exam contains 40 with 60 minutes to complete them. Practicing under the same time constraint with the PrepAwayTest Desktop Test Engine makes exam-day pacing feel rehearsed.

No mandatory prerequisites; no prior experience required Since policies evolve, confirm the current requirements on the official ICDL exam page before you schedule.

ICDL recommends the following training for the ICDL ITIL Foundation Certificate in IT Service Management exam:

• Official ITIL V3 Foundation Syllabus
• BCS Accredited Training Providers

Supplement the training with the 100 practice questions from PrepAwayTest — self-testing reveals what training alone cannot.

The official ICDL ITIL Foundation Certificate in IT Service Management outline defines 8 domains, the three largest being Technology and Architecture (5%), Selected Processes (20%), and ITIL Service Lifecycle (20%). The complete list is in the topics section above, and PrepAwayTest's 100 practice questions address every domain.