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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:
1. Which of the following software products is NOT a part of Smarter Commerce 'Buy' offerings?
A) Sterling Transportation Management
B) Sterling Supply Chain Visibility
C) ILOG Logistics Optimization
D) Sterling Order Management
2. Which one of these is an example of analytics supporting the Smarter Commerce 'Buy' offerings?
A) Linear regression.
B) Customer behavioral segmentation.
C) Social analytics.
D) Market basket analysis.
3. Which of the following complete the sentence; Smarter Commerce Offerings
A) may not be deployed in conjunction with existing ERP systems
B) can be deployed together, or independently, based on business need
C) must be deployed in a prescribed order, based on technical requirements
D) must be deployed in conjunction with each other for maximum benefit
4. What are Smarter Commerce 'Service' offerings focused on?
A) Up-sell potential via call center interaction.
B) Integrating the supply chain in order to support the call center.
C) Driving the customer to the call center sales channel.
D) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
5. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?
A) Integrated analytics help organizations understand the impact of case loads.
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) A case worker has all the information needed to improve case outcomes and optimize decisions
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |