C9020-461 exam dumps

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  • Exam Code: C9020-461
  • Exam Name: IBM Midrange Storage Technical Support V4
  • No. of Questions: 64 Questions and Answers
  • Updated: Sep 16, 2026

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IBM C9020-461 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Problem Determination20%- Support tools and data collection
- Performance bottleneck analysis
- Error log analysis and diagnostics
- Connectivity and configuration issues
Installation and Configuration20%- Initial setup and configuration
- Hardware installation and cabling
- License activation and feature enablement
- Host connectivity and multi-pathing
Management and Monitoring18%- Performance monitoring and capacity planning
- IBM Storwize GUI/CLI and Hyper-Scale Manager
- Alerting and event management
- Firmware updates and software maintenance
Midrange Storage Product Overview22%- IBM SAN Volume Controller (SVC)
- IBM FlashSystem Family
- IBM Storwize Family (V3700, V5000, V7000, V7000 Unified)
- IBM XIV Storage System
- IBM Midrange Tape Systems (TS3100, TS3200, TS3310)
Architecture and Concepts20%- Storage networking: SAN, NAS, iSCSI, Fibre Channel
- RAID levels, storage pools, dynamic disk pools
- Virtualization, thin provisioning, Easy Tier
- Copy services: FlashCopy, Metro Mirror, Global Mirror

IBM Midrange Storage Technical Support V4 Sample Questions:

A customer has a non-mission critical application that requires the highest performance and per-drive capacity utilization.
Which RAID configuration should be utilized?

  • A. RAID 10
  • B. RAID 6
  • C. RAID 5
  • D. RAID 0
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A customer currently has a NettApp solution today and is unhappy with the performance of the system. The customer is very happy with the SnapManager software from NetApp, which is one of the challenges for moving the customer to a new IBM storage product.
What additional product should the technical specialist show the customer to help ease its concern about utilizing snapshots?

  • A. IBM Spectrum Protect
  • B. Tivoli Storage FlashCopy Manager
  • C. TotalStorage Productivity Center for Replication
  • D. Tivoli Storage Productivity Center
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer wants to estimate the Total Cost of Ownership (TCO) for a storage project.
Which software tool should be used?

  • A. Systems Consolidation Evaluation Tool
  • B. ISAT Tool
  • C. System Storage Interoperation Center Tool
  • D. Knowledge Center
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

A customer requires a low cost data at rest encryption storage solution. You suggest the IBM Storwize V7000 model 524 solution. The customer inquiries how the keys are generated anw where the encryption keys are stored.
Where is the master encryption key of the IBM Storwize V7000 stored?

  • A. In the secure management area on the quorum disk
  • B. On an external device when encryption is enabled
  • C. In secure memory in SAS controller hardware
  • D. On the SAS interface chip on the drive
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).

Which tool can be used to obtain an interactive image of Storwize system while using a mobile device?

  • A. IBM Storage Solutions Handbook
  • B. Quick Reference for IBM System Storage
  • C. IBM 3D Product Catalog
  • D. IBM Remote
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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