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HP HP2-I78 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Market and Customer Needs Analysis | 25% | - K-12 Education Market Trends in Mature Markets
- 1. Budget and procurement models
- 2. Curriculum and digital transformation requirements
- Identify Customer Pain Points and Requirements
- 1. Student, teacher and administrator needs
- 2. Compliance and regulatory standards
|
| Understand HP Education Solutions Portfolio | 30% | - Software and Services for Education
- 1. Security, manageability and support services
- 2. Learning management and collaboration tools
- HP Devices for K-12 Education
- 1. Interactive Displays and Classroom Technology
- 2. Notebooks, Chromebooks, Tablets for learning
|
| Sales Process and Engagement | 20% | - Sales Cycle Management for Education
- 1. Proposal, negotiation and closing
- 2. Stakeholder engagement and decision-making
- Post-sales Support and Success
- 1. Customer success and relationship management
- 2. Deployment and adoption planning
|
| Position and Propose HP Solutions | 25% | - Align Solutions to Customer Requirements
- 1. Match products/services to educational goals
- 2. Differentiate HP from competitors
- Value Proposition and Business Case
- 1. Demonstrate ROI and total cost of ownership
- 2. Present solution benefits clearly
|