Topics of Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam
The Interaction Center Certified Engineer(GCP7-CSIP) certification includes the following Genesys GEO-707 exam dumps:
- Using Response Management Libraries
- Dial Plan
- Configure Regionalization
- DHCP
- SIP Station Configuration
- Configuring Client Button and Queue Columns
- DNS Server
- Basics of Interaction Reporter
- Managed IP Phone Configuration and Templates
- Managing Licenses
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Database Server
- Understand the configuration options available for ACD/Skills-Based routing
- Installing IC and Interaction Media Server
- Interactive Update Provider Overview
- Configuring Stations
- IC Survey File
- Post Installation Configuration
- SIP Line Configuration
- Understanding Lines and Groups
- Configuring ACD
- Security and Compliance Enhancements
- IC Licensing Overview
- Configure Line Groups
- Log Retrieval Assistant
- Workgroups ACD Skills
- Interaction Center Platform Overview
- Overview of Interaction Center Business Manager
- Identify the components of the Interaction Administrator interface
- Basics of Interaction Supervisor
- Directory Server
- License Management and Allocation
- Reporting Tables
- Using Interactive Update Client
- Running Setup Assistant
- Managed IP Phone Network Provisioning
- Configure Interaction Media Server
- Interaction Center Architecture
- Licensing Users and Stations
- New License Generation
- Status Messages, Account Codes, and Wrap-up Codes
- Introduction to ACD Tools
- Overview of Client Templates
- Configure SIP addresses
- Codecs
- Introduction to PureConnect Application Suite
- Site Information
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Introduction to Genesys GE0-707: System Consultant, Genesys SIP Server (GCP7-CSIP) Exam
The system consultant qualification can be earned by completing the CIC Core and Interaction Center Certified Engineer Bootcamp exams (GCP7-CSIP). This certification provides the student with the knowledge and skills needed to implement and support the Interaction Center Platform. The student can think about the Customer Interaction CenterTM (CIC) architecture and adapt what they've learned to a device implementation using the Interaction Center Platform.
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Genesys GE0-707 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: SIP Server Architecture and Concepts | - Core SIP Server Components
- 1. SIP protocol fundamentals
- 2. Network SIP Server overview
|
| Topic 2: Configuration and Deployment | - Installation and Setup
- 1. SIP Server setup procedures
- 2. Registration and softswitch integration
|
| Topic 3: Monitoring and Troubleshooting | - System Monitoring
- 1. Log retrieval and diagnostic tools
- 2. Error handling and troubleshooting
|
| Topic 4: Media and Integration | - SIP and Media
- 1. Codec and treatment concepts
- 2. Media Server and Stream Manager interaction
|
| Topic 5: Call Processing and Features | - Call Routing and Handling
- 1. Call transfer and conference basics
- 2. SIP INVITE processing
|