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Genesys GCP-GC-ADM or Genesys Cloud Certified Professional - Contact Center Administration is an exam that tests an individual's expertise in managing and administering Genesys Cloud Contact Center. GCP-GC-ADM-JPN exam measures the individual's knowledge in contact center design, configuration, and administration. It is intended to certify that the individual can competently manage and administer contact center solutions on the Genesys Cloud platform.
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Genesys GCP-GC-ADM Certification Exam is a comprehensive test that evaluates an individual's proficiency in various aspects of contact center administration. Successful completion of the exam demonstrates that an individual has the knowledge and skills necessary to effectively configure and manage a Genesys Cloud contact center. Individuals who hold the Genesys GCP-GC-ADM certification are highly valued by organizations that use the Genesys Cloud platform and are often sought after for their expertise in contact center administration.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud Implementation | 25% | - Architect and Flows
|
| Topic 2: Contact Center Administration | 25% | - Contact Center Operations
|
| Topic 3: Genesys Cloud Platform Features | 50% | - Core Platform Knowledge
|
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