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The VeriSM™ approach to service management is becoming increasingly popular among organizations that want to adopt a more customer-centric approach to service delivery. This framework is designed to help companies be more responsive to changing customer needs and market demands, while also maintaining a high level of quality and efficiency in service delivery. The EXIN VERISMPL Exam is designed to test the knowledge and skills required to implement this framework effectively.
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The VeriSM™ Plus certification is a valuable professional certification that can help individuals gain a comprehensive understanding of the VeriSM™ model. It provides the skills to create a service culture and work with ecosystems and enables businesses to meet and exceed customer expectations. Overall, VeriSM™ Plus certification benefits are multidimensional and should be considered by professionals who are aiming to enhance their skills with a holistic service management framework.
EXIN VERISMPL (VeriSM™ Plus) Exam is a certification that provides individuals with a comprehensive understanding of service management principles and practices. VeriSM™ is a service management approach that enables organizations to deliver high-quality services to end-users by incorporating a holistic, flexible, and responsive approach. The VeriSM™ Plus certification validates an individual's knowledge and skills in implementing service management practices and methodologies.
EXIN VERISMPL (VeriSM™ Plus) Certification Exam is a valuable certification for professionals who want to improve their service management practices and stay ahead of the curve in the digital age. It covers a range of topics related to service management and requires a basic understanding of service management concepts and principles. VeriSM™ Plus certification is recognized globally and is part of the EXIN VeriSM™ certification program, which includes four levels of certification: Foundation, Essentials, Plus, and Master.
EXIN VERISMPL Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Innovative Technologies | - Technology impact on service delivery
- 1. AI, machine learning, IoT, RPA, containers
- 2. Cloud, automation, virtualization
|
| Topic 2: VeriSM™ Model | - Management Mesh
- 1. Define, Produce, Provide, Respond stages
- 2. Using the management mesh to deliver services
|
| Topic 3: People and Organizational Structure | - Leadership and Service Management Roles
- 1. Service management competencies and team development
- 2. Organizational structure and governance basics
|
| Topic 4: Progressive Practices | - Modern service management practices
- 1. Agile, DevOps, Lean, SIAM
- 2. Shift Left and Customer/User Experience
|
| Topic 5: Service Organization | - Digital Transformation and Service Management
- 1. Understanding digital transformation impact on service management
- 2. Adapting services to digital environments
|