IT Service Management Foundation based on ISO/IEC 20000: ITSM20F.EN Exam


"IT Service Management Foundation based on ISO/IEC 20000", also known as ITSM20F.EN exam, is a EXIN Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 135 Q&As to your ITSM20F.EN Exam preparation. In the ITSM20F.EN exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.

  • Exam Code: ITSM20F.EN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000
  • Total Questions: 135

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EXIN ITSM20F.EN Exam has no prerequisites, and anyone can take the exam. However, it is recommended that candidates have some basic knowledge of IT service management and the ISO/IEC 20000 standard before taking the exam. ITSM20F.EN exam consists of 40 multiple-choice questions, and candidates must score at least 65% to pass the exam. Successful candidates will receive the IT Service Management Foundation based on ISO/IEC 20000 certification, which is valid for life.

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

EXIN ITSM20F.EN exam is vendor-neutral, which means that it is not tied to any specific technology or vendor. This makes it an ideal certification for professionals who work with different IT service management tools and technologies. ITSM20F.EN exam is also suitable for professionals from different industries, including healthcare, finance, and government.

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EXIN ITSM20F.EN certification exam is suitable for individuals who are new to IT service management as well as those who have some experience in the field. ITSM20F.EN exam is also suitable for IT professionals who are looking to enhance their knowledge and skills in IT service management and are interested in pursuing a career in this field. IT Service Management Foundation based on ISO/IEC 20000 certification is recognized by employers worldwide and can help individuals stand out in a competitive job market.

EXIN ITSM20F.EN (IT Service Management Foundation based on ISO/IEC 20000) certification exam is designed to test individuals' knowledge and understanding of IT service management and the ISO/IEC 20000 standard. IT Service Management Foundation based on ISO/IEC 20000 certification is aimed at professionals who are interested in learning more about IT service management and would like to establish their credentials in this field. IT Service Management Foundation based on ISO/IEC 20000 certification exam provides a comprehensive overview of IT service management, including its principles, processes, and best practices.

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EXIN ITSM20F.EN Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Operation Processes35%- Control processes
  • 1. Release and deployment management
  • 2. Configuration management
  • 3. Change management
- Relationship processes
  • 1. Business relationship management
  • 2. Supplier management
- Performance evaluation and continual improvement
- Service delivery processes
  • 1. Service level management
  • 2. Availability management
  • 3. Capacity management
  • 4. Service continuity management
  • 5. Budgeting and accounting for services
  • 6. Information security management
- Resolution and fulfillment processes
  • 1. Service request fulfillment
  • 2. Problem management
  • 3. Incident management
Topic 2: Service Management System (SMS)30%- Planning, risk management and resource management
- Leadership, policy and objectives
- Documentation and process management
- Organizational context and governance
Topic 3: Introduction to IT Service Management20%- Concepts: services, customers, suppliers, stakeholders
- Structure and benefits of ISO/IEC 20000 standard
- Purpose, value and scope of ITSM
Topic 4: Design and Transition of New or Changed Services15%- Requirements definition and service design
- Service acceptance criteria and transition planning

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