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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018: ITSM18FB Exam
"EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018", also known as ITSM18FB exam, is a EXIN Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 0 Q&As to your ITSM18FB Exam preparation. In the ITSM18FB exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.
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EXIN ITSM18FB certification is recognized globally and is highly regarded in the IT industry. It is an essential certification for professionals who want to advance their career in IT service management and demonstrate their knowledge of the international standard for IT service management.
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EXIN ITSM18FB Exam covers various topics related to ITSM, including the key principles of ITSM, service management processes, and service management best practices. It also covers the latest updates in ITSM, such as the integration of ITSM with other frameworks and the importance of digital transformation in ITSM. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification is ideal for IT professionals who are looking to enhance their career prospects in the ITSM field.
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Key differences from previous standard versions - Purpose and benefits of ISO/IEC 20000:2018 |
| Topic 2: Service Management System (SMS) Concepts & Principles | 35% | - Documentation and resource management - Risk-based thinking and planning - Scope, context and leadership requirements |
| Topic 3: Operation & Continual Improvement of SMS | 15% | - Measurement, monitoring and internal audit - Management review and continual improvement |
| Topic 4: ISO/IEC 20000:2018 Process Requirements | 35% | - Service portfolio and agreement processes - Supply and demand management - Service assurance and performance evaluation - Resolution and fulfilment processes - Service design, build and transition |
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