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EXIN ITIL Foundation (V4) Sample Questions:

1. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A) Change enablement
B) Service desk
C) Relationship management
D) Supplier management

2. Which statement about the input and output of the value chain activities is CORRECT?

A) Some value chain activities only have input, whereas others only have outputs
B) Each value chain activity receives inputs and provides outputs
C) Input and output are fixed for each value chain activity
D) The organization's governance will determine the inputs and outputs of each value chain activity

3. What is used as a tool to help define and measure performance?

A) An incident record
B) A service level agreement
C) A change schedule
D) A continual improvement register

4. Which describes a standard change?

A) A change that needs to be scheduled, assessed and authorized following a defined process
B) A change that must be implemented as soon as possible
C) A high-risk change that needs very thorough assessment
D) A change that is typically implemented as a service request

5. What is typically needed to assign complex incidents to support groups?

A) A change schedule
B) A self-help tool
C) The incident category
D) The incident priority

Solutions: