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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
| Topic 2: Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Topic 3: Call Routing and Dial Plan Design | 20% | - Routing logic design
|
| Topic 4: Reporting and Monitoring | 10% | - System monitoring
|
| Topic 5: Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Deployment models
|
| Topic 6: Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
Correct Answer: D 🗳️
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
Correct Answer: B,C 🗳️
When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)
Correct Answer: A,B 🗳️
When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?
Correct Answer: A 🗳️
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