What is the duration of the 500-052 Exam
- Passing Score: 70%
- Format: Multiple choices, multiple answers
- Number of Questions: 45-55
- Length of Examination: 60 minutes
Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview
It is a universally accepted fact that the 500-052 exam is a tough nut to crack for the majority of candidates, but there are still a lot of people in this field who long to gain the related certification so that a lot of people want to try their best to meet the challenge of the 500-052 exam. A growing number of people know that if they have the chance to pass the exam, they will change their present situation and get a more decent job in the near future. More and more people have realized that they need to try their best to prepare for the 500-052 exam.
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Training and Preparation Resources
There are several resources that can help you prepare for the Cisco 500-052 exam, and some of them are:
- is a great document to read to get a thorough explanation of the Unified CCX installation and upgrading processes. Every candidate finds it useful for the 500-052 exam preparation as it provides extra detailing of both on two-node high availability deployment and a single node deployment in a cluster environment.
- Sample questions
- A great reading material to prepare you for the 500-052 exam is the book
- Lastly, to learn more about the exam question types, the Cisco learning network provides video tutorials with walkthrough demonstrations on the possible types of questions.
- Reference books
- You can prepare for the 500-052 by practicing the
- Cisco Unified Contact Center Express Install and Upgrade Guide for v11 by Cisco
- Deploying Cisco Unified Contact Center Express (UCCXD) 6.0
- . It is a detailed guide about the Unified CCX that will help you to acquire an immense understanding of how to use the UCCX Application Editor and master advanced scripting techniques. It will be helpful not only on the final test but also assist you to extend boundaries on your experience in this field. So, you can get a grasp on handling advanced errors and script interruptions thanks to examples provided in every step for easy learning.
- course. This program is designed to help potential exam candidates understand the ins and outs of Cisco's Unified Contact Center Express and its installation, configuration, and maintenance procedures what helps you to take the 500-052 exam on the first attempt. That’s because you will be able to gain an understanding of the product from different components and deployment options to performing capacity planning.
- . It will not only help you get a better grasp on the Cisco Unified Contact Center Express but also additional insight on Cisco and tools such as Rtmt, Cet, WinGrep, and Ldap Browser. As a preparation resource, this book covers all exam objectives such as a UCCX installing, troubleshooting, and monitoring system operations. Moreover, from this book you will gain a deep understanding of areas like trace analyzing, desktop suite and finesse, scripting, and inbound and outbound call distribution. So, for everyone, it's available on the Amazon website for $49.95 in the Kindle format.If you would like to focus on an in-depth description of UCCX a highly recommended review is the
- Official training course
- Cisco documentations
- Deploying Cisco Unified Contact Centre Express (second edition) by Michael HouTong Luo
- Cisco Unified Contact Center Express Scripting and Development Series (Vol 1) by Cisco
- The newly released
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Implement a Unified Contact Center Express System | 40% | - Describe the process for installing Unified Contact Center Express software and hardware
- Use the Unified Contact Center Express Application Editor
- Configure Unified Contact Center Express software and provision users
- Examine the Cisco Business Edition 6000 competitive landscape
|
| Operate a Unified Contact Center Express System | 28% | - Identify basic Unified Contact Center Express user tasks
- Perform patching, upgrading, and license additions
- Troubleshoot Unified Contact Center Express
- Monitor system operations in Unified Contact Center Express
|
| Design a Unified Contact Center Express System Deployment | 32% | - Identify available configuration and ordering tools
- Evaluate and recommend different configuration options
- Perform customer capacity planning
- Determine customer required features
|