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Instant Download ServiceNow : CIS-SM Questions & Answers as PDF & Test Engine
Updated: Nov 04, 2026
No. of Questions: 108 Questions & Answers with Testing Engine
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As food is to the body, so is learning to the mind. PrepAwayTest feeds CIS-SM preparation steadily: 108 practice questions with verified answers, refreshed as the exam itself moves.
ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Available Languages: | Japanese, English |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90-100 |
| Related Certifications: | Certified Implementation Specialist |
| Exam Price: | USD $450 |
| Real Exam Qty: | 60 |
| Passing Score: | Pass / Fail (Scaled Score) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (Proctored) or Test Center (Pearson VUE) |
| Pre Condition: | ServiceNow recommends completing Service Mapping Fundamentals, Advanced, CMDB Fundamentals, and Discovery courses. |
| Official Syllabus URL: | https://www.servicenow.com/learn/certifications/cis-sm.html |
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management | 10% | - Engagement Readiness
|
| Topic 2: Machine Learning | 10% | - Service Mapping Methods
|
| Topic 3: Service Mapping Configuration | 20% | - Service Mapping Process Flow
|
| Topic 4: Discovery Configuration | 15% | - Discovery Setup and Config
|
| Topic 5: Service Mapping Pattern Design | 30% | - Scripting
|
| Topic 6: Configuration Management Database | 15% | - CMDB Identification and Reconciliation
|
CIS-SM Exam FAQ: Fresh Answers for a Fresh Exam
The ServiceNow Certified Implementation Specialist - Service Mapping exam contains 60 to complete within 90-100. Timed simulation in the PrepAwayTest Desktop Test Engine teaches that rhythm before exam day does.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 108 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official ServiceNow Certified Implementation Specialist - Service Mapping outline defines 6 domains. The leading three are Event Management (10%), Machine Learning (10%), and Service Mapping Pattern Design (30%). The full list is in the topics section above, and PrepAwayTest's 108 practice questions cover each one.
The ServiceNow Certified Implementation Specialist - Service Mapping exam requires Pass / Fail (Scaled Score) to pass, and registration costs USD $450. A failed attempt means paying the same fee again — a readiness check with the PrepAwayTest engines before booking is the cheaper option.
The CIS-SM exam is a ServiceNow certification exam validating the ServiceNow Certified Implementation Specialist - Service Mapping syllabus shown above. It belongs to these credential paths: Certified Implementation Specialist. Candidates in 2026 keep up with it using PrepAwayTest's 108 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
PrepAwayTest issues a full refund if you take the ServiceNow Certified Implementation Specialist - Service Mapping exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
ServiceNow recommends completing Service Mapping Fundamentals, Advanced, CMDB Fundamentals, and Discovery courses. Since requirements change over time, confirm the latest on the official ServiceNow exam page before scheduling.
ServiceNow recommends these training resources for the ServiceNow Certified Implementation Specialist - Service Mapping exam:
Follow the training with steady self-testing — the 108 practice questions from PrepAwayTest help you apply theory and fill any gaps the training leaves.
Online (Proctored) or Test Center (Pearson VUE) Register for the ServiceNow Certified Implementation Specialist - Service Mapping exam through these official channels:
After booking, PrepAwayTest delivers your practice questions within 1 minute — preparation starts the same day.
ServiceNow Certified Implementation Specialist - Service Mapping Sample Questions:
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
- A. Identification and Exploration
- B. Classification and Identification
- C. Classification
- D. Port scan
Correct Answer: B 🗳️
Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string:
- A. Version\s+(\d+\.\d+\.\d+)
- B. Version (\d+)
- C. Version (\d+).0\d+).(\d+)
- D. Version (.\A)
Correct Answer: A 🗳️
Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
- A. Problem Management: Number of Incidents per Known Problem
- B. Incident Management: Mean Time to Resolve
- C. Change Management: Number of Major Changes
- D. Event Management: Signal to Noise Ratio
Correct Answer: B 🗳️
During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?
- A. SNMP
- B. WMI
- C. PowerShell
- D. SSH
Correct Answer: A 🗳️
Which one of the following is a public IP Address?
- A. 192.168.100.100
- B. 10.0.6.8
- C. 225.16.0.5
- D. 172.20.5.9
Correct Answer: A 🗳️
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