L5M9 exam dumps

CIPS L5M9 Value Package

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  • Exam Code: L5M9
  • Exam Name: Operations Management
  • No. of Questions: 124 Questions and Answers
  • Updated: Oct 08, 2026

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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Quality Management and Performance Measurement15-20%- Quality control, assurance and improvement tools
- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction
- Quality standards: ISO 9000 series and related frameworks
- Total Quality Management (TQM) concepts and application
Topic 2: Principles of Operations Management15-20%- Input-transformation-output model
- Definition, scope and role of operations management
- Linkages between operations, procurement and supply chain
- Operations strategy alignment with organizational goals
- Value creation, efficiency and effectiveness
Topic 3: Operational Risk, Sustainability and Ethics15-20%- ESG considerations in operational design and delivery
- Sustainable operations: green practices, circular economy
- Ethical and responsible operations management
- Identifying, assessing and mitigating operational risks
Topic 4: Lean, Agile and Responsive Operations15-20%- Agile approaches: flexibility, responsiveness and speed
- Lean principles: waste elimination, value stream mapping
- Application in manufacturing, service and public sectors
- Comparison and integration of lean and agile
Topic 5: Process Design, Planning and Improvement20-25%- Capacity planning, demand management and resource allocation
- Process mapping, workflow and design principles
- Forecasting, scheduling and inventory management
- Benchmarking and process optimization
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR

CIPS Operations Management Sample Questions:

Under what circumstances would an 'intermittent operations' process be the most suitable?

  • A. where quality assurance must be carried out regularly
  • B. an organisation with low numbers of manufacturing staff
  • C. in high value, high volume production
  • D. many different items are produced in low quantities
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

  • A. deciding how to allocate key raw materials among the functional areas
  • B. scheduling the production of manufactured goods
  • C. deciding which inventory to carry
  • D. creating quality standards
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which of the following is not a key stakeholder in the implementation of Six-Sigma?

  • A. processes
  • B. employees
  • C. suppliers
  • D. customers
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

  • A. agriculture
  • B. construction
  • C. retail
  • D. finance
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 1?

  • A. sales
  • B. procurement
  • C. production
  • D. finance
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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