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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A) no- companies should set performance criteria each month and this may change depending on market conditions
B) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
C) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
D) yes- a company should focus on all criteria at each stage of the product lifecycle

2. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) no- TQM includes quality circles and quality function deployment
B) no- TQM includes Kansai engineering
C) yes- other examples include business process re-engineering
D) yes- other examples include statistical process control

3. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) run to breakdown
B) condition-based maintenance
C) reactive
D) preventative

4. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) employees
B) customers
C) information
D) money
E) raw materials

5. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the fluctuation in demand for an item
B) the number of different products made
C) the amount of different uses for the item being produced
D) the number of different customers / markets for the product

Solutions: