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BCS STEN certification exam covers a range of topics related to stakeholder engagement, including stakeholder mapping, communication, and consultation. STEN exam is designed to test the candidate's ability to plan and manage stakeholder engagement activities, as well as their understanding of the various techniques and tools used in stakeholder engagement. Candidates who successfully pass the BCS STEN exam are awarded the BCS Professional Certificate in Stakeholder Engagement.
BCS STEN (BCS Professional Certificate in Stakeholder Engagement) exam is a professional certification that focuses on developing skills and knowledge related to stakeholder engagement. BCS Professional Certificate in Stakeholder Engagement certification is designed for professionals who are involved in managing stakeholder engagement in their organizations. The BCS STEN exam covers various aspects of stakeholder engagement, including communication, collaboration, and relationship building.
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To prepare for the BCS STEN Exam, candidates can take advantage of various training programs, study materials, and practice exams available online or through authorized training providers. STEN exam consists of 60 multiple-choice questions that must be answered within 90 minutes. A passing score of 50% or higher is required to obtain the BCS Professional Certificate in Stakeholder Engagement. Successful candidates can use the STEN designation to demonstrate their expertise in stakeholder engagement and enhance their career prospects in project management, business analysis, and related fields.
| Section | Weight | Objectives |
|---|---|---|
| Communicating with Stakeholders | 10% | - Active listening and questioning techniques - Barriers to effective communication - Adapting communication style - Communication process and models |
| Understanding Stakeholders | 15% | - Analysing and prioritising stakeholders - Identifying stakeholders - Stakeholder engagement strategy and planning - RACI analysis |
| Managing Expectations | 10% | - Managing changes and scope creep - Monitoring and reviewing expectations - Setting realistic expectations - Transparency and honesty |
| Building and Maintaining Rapport | 10% | - Mirroring, matching and pacing techniques - Verbal, vocal and visual communication elements - Nature and importance of rapport - Cultural and equality considerations |
| Managing Conflict | 5% | - Turning conflict into positive outcomes - Causes and types of conflict - Thomas-Kilmann conflict modes - Conflict resolution strategies |
| Facilitated Workshops | 15% | - Purpose and benefits of workshops - Visualisation and elicitation techniques - Planning and preparing workshops - Facilitation techniques and roles |
| Working with Stakeholder Groups | 15% | - Managing group dynamics - Roles and responsibilities in groups - Influencing and motivating groups - Group formation and development (Tuckman model) |
| Negotiating with Stakeholders | 10% | - Preparation and negotiation tactics - Reaching agreement and commitment - Principled negotiation approach - Integrative vs distributive negotiation |
| Creative Problem Solving | 10% | - Idea generation techniques - Barriers to creativity - Evaluating and selecting solutions - Creative thinking process |
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