78201X exam dumps

Avaya 78201X Value Package

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  • Exam Code: 78201X
  • Exam Name: Avaya IP Office™ Platform Support Certified Exam
  • No. of Questions: 192 Questions and Answers
  • Updated: Aug 21, 2026

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Avaya 78201X certification exam is an essential certification for IT professionals who want to demonstrate their skills and knowledge in Avaya IP Office™ Platform Support. Avaya IP Office™ Platform Support Certified Exam certification exam covers various topics related to IP Office™ Platform architecture, installation, configuration, and troubleshooting. Passing this certification exam validates the candidate's ability to support, install, and troubleshoot Avaya IP Office™ Platform.

Avaya 78201X exam is a certification exam that is designed to test the skills and knowledge of professionals who work with Avaya IP Office™ Platform. 78201X exam is intended to evaluate the candidate's understanding of the installation, configuration, and maintenance of Avaya IP Office™ Platform. Avaya IP Office™ Platform Support Certified Exam certification is a valuable asset for professionals who work with Avaya IP Office™ Platform and are looking to advance their career.

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Avaya IP Office™ Platform is a powerful communication solution that is widely used by businesses of all sizes. It provides a range of features and tools that help organizations improve their communication, collaboration, and productivity. The Avaya 78201X exam is designed to test the knowledge and skills of professionals who work with the Avaya IP Office™ Platform. 78201X exam is a certification that validates the expertise of individuals in the implementation and maintenance of Avaya IP Office™ solutions.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005

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Avaya 78201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Unified Communications Features20-25%- Messaging and Voicemail
  • 1. Email integration
  • 2. Message waiting indicators
  • 3. Voicemail Pro features
- Call Handling
  • 1. Conferencing and meet-me conferences
  • 2. Auto Attendant configuration
  • 3. Call forwarding and transfer
Topic 2: IP Endpoints and Clients15-20%- IP Telephone Support
  • 1. Supported IP phone models
  • 2. Phone registration and provisioning
  • 3. Firmware management for endpoints
- Soft Client Applications
  • 1. Avaya Workplace Client
  • 2. Mobile applications
  • 3. IP Office SoftConsole
Topic 3: Security and System Administration10-15%- Security Features
  • 1. Firewall and port configuration
  • 2. User authentication
  • 3. Security certificates
- System Administration
  • 1. Environmental monitoring
  • 2. System health checks
  • 3. Admin rights and user management
Topic 4: Troubleshooting and Maintenance15-20%- Diagnostic Tools
  • 1. System manager logs
  • 2. System status monitoring
  • 3. Call detail reporting
- Common Issue Resolution
  • 1. License troubleshooting
  • 2. Registration and connectivity issues
  • 3. Audio quality problems
Topic 5: IP Office Platform Architecture15-20%- System Components and Licensing
  • 1. Hardware platforms (IP 500, Server Edition)
  • 2. IP Office system modes (Basic, Standard, Premium)
  • 3. License types and activation
- Network Infrastructure Requirements
  • 1. Bandwidth requirements
  • 2. LAN/WAN connectivity
  • 3. QoS configuration
Topic 6: IP Office Installation and Configuration20-25%- System Installation Procedures
  • 1. System backup and restore
  • 2. Firmware installation and upgrades
  • 3. Initial system setup
- Basic Configuration
  • 1. System time and region settings
  • 2. User and extension creation
  • 3. Hunt groups and call routing

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