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Avaya 78201X Value Package

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Exam Code: 78201X
Exam Name: Avaya IP Office™ Platform Support Certified Exam
No. of Questions: 192 Questions and Answers
Updated: Oct 08, 2026

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Avaya 78201X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya IP Office™ Platform Support Certified Exam
Exam Number:	78201X
Exam Duration:	90 minutes
Certificate Validity Period:	2 years
Related Certifications:	Avaya IP Office™ Platform Implementation Avaya IP Office™ Platform Administrator
Passing Score:	70
Exam Price:	$95 USD
Real Exam Qty:	60
Exam Format:	Multiple Select, Multiple Choice
Available Languages:	English
Sample Questions:	DOWNLOAD DEMO
Exam Way:	Pearson VUE testing centers / Online proctored exam available
Pre Condition:	Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required.
Official Syllabus URL:	https://www.avaya.com/en/exams/78201X/

Avaya 78201X Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Unified Communications Features	20-25%	- Messaging and Voicemail 1. Email integration 2. Message waiting indicators 3. Voicemail Pro features - Call Handling 1. Conferencing and meet-me conferences 2. Auto Attendant configuration 3. Call forwarding and transfer
Topic 2: IP Endpoints and Clients	15-20%	- IP Telephone Support 1. Supported IP phone models 2. Phone registration and provisioning 3. Firmware management for endpoints - Soft Client Applications 1. Avaya Workplace Client 2. Mobile applications 3. IP Office SoftConsole
Topic 3: Security and System Administration	10-15%	- Security Features 1. Firewall and port configuration 2. User authentication 3. Security certificates - System Administration 1. Environmental monitoring 2. System health checks 3. Admin rights and user management
Topic 4: Troubleshooting and Maintenance	15-20%	- Diagnostic Tools 1. System manager logs 2. System status monitoring 3. Call detail reporting - Common Issue Resolution 1. License troubleshooting 2. Registration and connectivity issues 3. Audio quality problems
Topic 5: IP Office Platform Architecture	15-20%	- System Components and Licensing 1. Hardware platforms (IP 500, Server Edition) 2. IP Office system modes (Basic, Standard, Premium) 3. License types and activation - Network Infrastructure Requirements 1. Bandwidth requirements 2. LAN/WAN connectivity 3. QoS configuration
Topic 6: IP Office Installation and Configuration	20-25%	- System Installation Procedures 1. System backup and restore 2. Firmware installation and upgrades 3. Initial system setup - Basic Configuration 1. System time and region settings 2. User and extension creation 3. Hunt groups and call routing

78201X Exam Facts Under Deadline Pressure

My exam date is close — how should I focus my remaining time?

Prioritize ruthlessly. Start with the heaviest Avaya IP Office™ Platform Support Certified domains — the outline weights tell you where the points are — and run timed PrepAwayTest engine sessions on those first, reading every score honestly. Skip trivia and scattered material entirely; 192 practice questions for the 78201X exam cover the exam's actual objectives, and every one is verified. When your remaining hours are few, a focused bank beats a thousand random pages, and a calm final review beats a panicked one.

Who answers my questions at PrepAwayTest?

Trained and genuinely enthusiastic people. Every support member completes rigorous training before handling real customer questions, and the team approaches 78201X candidates with real eagerness to help — available 24/7, so you can pose any question during your preparation and get a prompt answer. Their mission includes calming the nerves that exams tend to create, and if things still go wrong, they will walk you through the refund or exchange options with the same care.

What score do I need for 78201X, and what does the exam cost?

You need 70 to pass, and registration costs $95 USD. Under deadline pressure, knowing both numbers keeps your plan concrete — and verified PrepAwayTest material keeps the preparation itself efficient.

What is the format of the actual 78201X exam?

About 60 questions in 90 minutes minutes. Timed practice against that exact limit with 192 practice questions for the 78201X exam turns exam day from a surprise into a repeat performance.

Why does PrepAwayTest suit candidates with a tight 78201X schedule?

Because it wastes none of your remaining time. The 78201X bank is distilled by specialists who research which knowledge matters most, so 192 practice questions for the 78201X exam carry verified answers and nothing extraneous. Timed engine sessions measure your pace, free demos let you verify the content instantly, and support answers around the clock when something needs clearing up — every element built for a candidate whose calendar is closing in.

Where should I spend my last study hours on 78201X?

Let the official Avaya IP Office™ Platform Support Certified weights decide:

Unified Communications Features (20-25%)
IP Office Installation and Configuration (20-25%)
IP Endpoints and Clients (15-20%)

Heavy domains get the long, careful sessions; light ones get a brisk review. It is the surest way to convert your last hours into exam points.

Are there prerequisites for 78201X?

Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required.

Avaya IP Office™ Platform Support Certified Sample Questions:

Question #1

A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)

A. Split-brain DNS
B. Extensible Messaging and Presence Protocol (XMPP)
C. Port Address Translation (PAT)
D. Wi-Fi calling
E. Session Border Controller

Reveal Solution Discussion 0

Correct Answer: A,D 🗳️