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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Networking and Integration | - SIP trunking and PSTN connectivity
- VoIP protocols and QoS considerations
|
| Topic 2: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals
- Avaya SME portfolio architecture and components
|
| Topic 3: Maintenance and Troubleshooting | - System upgrades and patch management
- Fault isolation and diagnostics
|
| Topic 4: Advanced Features and Applications | - Voicemail and unified messaging
- Contact handling and call routing
|
| Topic 5: Installation and Configuration | - System deployment and initial setup
- Endpoint configuration and user provisioning
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which Windows command is used to find out which ports your server is currently using?
A) show ports
B) netsh interface dump
C) portqry
D) ipconfig /displaydns
E) netstat -an
2. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
A) IP Office Manager
B) System Status Application (SSA)
C) Avaya phones
D) VoiceMail Pro Client
E) IP Office System Monitor
3. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) get time
B) time
C) net time
D) time server
4. Which three clients are supported for IP Office IMAP services? (Choose three.)
A) MS Outlook
B) Lotus Notes
C) Microsoft Office Communicator
D) MS Outlook Express
E) Lotus Messages
5. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?
A) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
Solutions:
Question # 1 Answer: E | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: A,B,D | Question # 5 Answer: A |