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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) IP Office and VoiceMail Pro traces
B) Line circuit ID
C) Network packet sniff from the IP Office port
D) Auto attendant WAVE file
E) IP Office configuration file and VoiceMail Pro call flow

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.729(a) for the SIP trunk and G.711 for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.711 for the SIP trunk and G.729(a) for the IP telephones

3. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

4. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?

A) 1616 IP Phone with VPN software
B) VPN gateway for each remote worker
C) modified 46vpnsettings .txt file
D) Modified 46XXsettings. scr file

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
C) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
D) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database

Solutions: