Avaya Small and Medium Enterprise (SME) Communications Solutions Exam: 3000-3 Exam


"Avaya Small and Medium Enterprise (SME) Communications Solutions Exam", also known as 3000-3 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 59 Q&As to your 3000-3 Exam preparation. In the 3000-3 exam resources, you will cover every field and category in Avaya-Certification Certification helping to ready you for your successful Avaya Certification.

  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Total Questions: 59

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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Operational support
  • 1. Performance verification
  • 2. Fault diagnosis
  • 3. Common issue resolution
Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. VoiceMail Pro
  • 3. Auto attendant and messaging features
IP Office Hardware and Components- Platform hardware selection
  • 1. Digital and analog endpoint support
  • 2. Interface cards
  • 3. Control units and expansion modules
Implementation and Configuration- System deployment
  • 1. User and extension configuration
  • 2. Initial configuration
  • 3. Licensing and feature activation
Infrastructure Data Gathering- Customer productivity requirements
  • 1. Current PBX/key system features and dial plan
  • 2. Existing telecom infrastructure
  • 3. Business application integration requirements
  • 4. Existing data network
Call Routing and Networking- Multi-site networking
  • 1. Call routing optimization
  • 2. Voice Compression Module utilization
  • 3. Trunk resource planning
  • 4. Small Community Network (SCN) design
Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Capacity planning
  • 3. Site topology and scalability

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

  • A. ''Agent1''cannot be used as a name for a CCR agent.
  • B. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
  • C. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
  • D. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

  • A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
  • B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
  • C. ICR with account codes and CDR-enabled for billing.
  • D. ACD via VM Pro Campaign Manager and a campaign database
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)

  • A. Add names to the system directory.
  • B. Configure Dial By Name action off Auto Attendant.
  • C. Embedded Voicemail code is set.
  • D. Users need to record their names.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Which outcome can be prevented with a correctly designed multi-site SCN solution?

  • A. Oversubscribed voice Mail storage
  • B. Oversubscribed VMPro ports
  • C. Compromised ACD routes
  • D. Tromboned calls
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which IP office application can be installed on the same server as CCR?

  • A. IP Office Voicemail Pro up to 16 voicemail ports
  • B. IP Office Voicemail Pro up to 20 voicemail ports
  • C. IP Office Administration Suite
  • D. one-X Portal
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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