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Apple Macintosh Service Sample Questions:

1. To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.

A) Apple Service Diagnostic
B) Apple Hardware Test
C) Fan Control Installer
D) Mac OS X Installer

2. Where is the BEST place to look for information regarding special take-apart tools for an
Apple product?

A) Service manual
B) Discussions
C) User's manual
D) Service News

3. Which of the following is a valid precaution you should take while working inside an iMac
(24-inch Late 2006) system that is plugged into AC power but has not yet been powered on?

A) Do not touch the processor heat sink because it could burn your fingers.
B) Make sure you are NOT wearing a grounded ESD wrist strap.
C) Avoid putting your fingers near the fans.
D) Do not turn the unit upside-down.

4. You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty power supply
B) Faulty video card
C) Faulty LCD panel
D) Faulty logic board

5. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Can any other computer successfully join her network?
B) Does your ISP support wireless access to the Internet?
C) Have you upgraded to Mac OS X v10.4.8?
D) What type of wireless card is installed in your Mac?

Solutions: