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Updated: Oct 09, 2026
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Avaya 7004-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004-1 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-66 |
| Related Certifications: | Avaya CS1000 Administration Avaya Aura Integration |
| Recommended Training: | Avaya Official Training: CS1000 Maintenance |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite testing at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya CS1000, IP telephony, and networking fundamentals |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 7004-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & System Integrity | 10% | - Security best practices - Access control and user rights |
| Configuration & Feature Management | 25% | - Feature activation and management - User and station administration - Dial plan and routing configuration |
| Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Network and signaling problems - Call processing issues |
| System Architecture & Overview | 20% | - CS1000 platform components - Avaya Aura integration - Hardware and software versions |
| System Maintenance & Operations | 25% | - Backup and recovery procedures - System monitoring and performance management - Software upgrades and patching |
FAQs for Avaya Communication Server 1000 for Avaya Aura® Maintenance Candidates
The 7004-1 exam leads to the Avaya Certified Specialist - Communication Server 1000 Maintenance certification from Avaya. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Communication Server 1000 for Avaya Aura® Maintenance.
Related certifications include:
- Avaya Aura Integration
- Avaya CS1000 Administration
The 7004-1 exam includes 60-66 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 7004-1 is 70%, and the official exam fee is $125 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended: Basic knowledge of Avaya CS1000, IP telephony, and networking fundamentals
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or onsite testing at authorized test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with PrepAwayTest's 66 practice questions for 7004-1.
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The current 7004-1 outline is organized into 5 top-level domains. The first listed areas include:
- Configuration & Feature Management (25%)
- Troubleshooting & Diagnostics (20%)
- System Architecture & Overview (20%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
You are using Element Manager to program a Route List Index (RLI).
Which Electronic Switched Network (ESN) parameters must you define to be able to successfully program an RLI?
- A. Optimal Route (OPRT)
- B. Routing Control (PTCL)
- C. Maximum number of route lists (MXRL)
- D. Minimum number of route lists (MNRL)
Correct Answer: C 🗳️
For a situation where you use the CDP feature at a switch equipped with the MARS software package, which statement are correct? (Choose two)
- A. Use steering codes tor CDP calls that are the same as the assigned NARS Access Cades.
- B. Use steering codes tor CDP calls that are distinct from those assigned NARS Access Cades.
- C. You cannot share Route Lists, Digit Manipulation tables and Time-of-Day schedule with NARS.
- D. You can integrate CDP numbers with the NARS Uniform Dialing Plan (UDP).
Correct Answer: B,D 🗳️
Click the Exhibit button.
A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. You have been asked to swap two telephone sets shown in the print-outs.
What win you ten me customer regarding this request?
- A. These two telephones can be swapped because they both have the same VCE Class of service.
- B. These two telephones cannot be swapped because they are not in the some Call Pickup group.
- C. These two telephones cannot be swapped because they do have compatible
- D. These two telephones can be swapped because they are both assigned to TGAR 1.
Correct Answer: C 🗳️
Click the Exhibit button.
A Communication Server 1000 RIs. 7 x customer is adding a new Human Resource department with eight IP telephone users. The customer has asked for the telephones to be programmed with consecutive Directory Number (DNs) from their DID range (20002099).
Which number sequence is available to meet the customer's requirements?
- A. 2001 - 2008
- B. 2091 - 2098
- C. 2010 - 2017
- D. 2050 - 2057
Correct Answer: B 🗳️
Click the Exhibit button.
The local Central Office required that all calls dialed utilize dialing, however users forget to dial the NPA for local calls. Which DMI entry would be utilized to insert the NPA of 214 when a user dials 9-774-3299?
- A. DMI Table 1
- B. DMI Table 3
- C. DMI Table 2
- D. DMI Table 4
Correct Answer: D 🗳️
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