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Cisco 642-416 Exam Syllabus Topics:

SectionObjectives
Contact Center and Collaboration Applications- Customer Interaction Solutions
  • 1. Cisco Unified Contact Center architecture
  • 2. Deployment models
  • 3. Multichannel communications
Design Methodology- Unified Communications Design
  • 1. Network assessment
  • 2. Migration and deployment planning
  • 3. Security and resiliency considerations
  • 4. Solution selection
Call Processing and Unified Communications Components- Cisco Unified Communications Manager
  • 1. Dial plan considerations
  • 2. Conference and media resources
  • 3. Device registration and endpoint support
  • 4. Call processing architecture
Cisco Unified Communications Architecture- Unified Communications Solution Architecture
  • 1. Business and technical requirements analysis
  • 2. Scalability and capacity planning
  • 3. High availability and redundancy design
  • 4. Enterprise collaboration architecture
Messaging and Presence Solutions- Unified Messaging and Presence
  • 1. Presence integration
  • 2. Single Number Reach and mobility features
  • 3. Cisco Unity and Unity Connection
Management and Operations- Unified Communications Management
  • 1. Maintenance and lifecycle management
  • 2. Monitoring and reporting
  • 3. Provisioning and operations management

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