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Cisco 500-440 (Designing Cisco Unified Contact Center Enterprise) certification exam is designed to test the knowledge and skills of professionals who are responsible for designing and implementing complex contact center solutions using Cisco technologies. 500-440 exam is intended for individuals who have experience working with Cisco Unified Contact Center Enterprise (UCCE) solutions and are looking to validate their expertise in this area.
Cisco 500-440 Exam Certification Details:
| Exam Price | $300 USD |
| Exam Registration | PEARSON VUE |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Sample Questions | Cisco 500-440 Sample Questions |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Code | 500-440 UCCED |
| Number of Questions | 65-75 |
| Duration | 75 minutes |
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Training Course Recommended for Cisco 500-440 Exam
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Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Design and Deployment | - Redundancy and high availability design - Sizing and scalability considerations |
| Topic 2: Contact Center Applications | - Cisco Finesse desktop design considerations - Reporting and analytics (CUIC) |
| Topic 3: Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Topic 4: Call Routing and Dial Plan Design | - Dial plan integration with enterprise systems - Routing scripts and call flows |
| Topic 5: Contact Center Enterprise Architecture | - UCCE solution components overview
|
| Topic 6: Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
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