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Avaya 3314 certification exam is designed for IT professionals who want to validate their knowledge and expertise in implementing and maintaining the Avaya Aura® Experience Portal with Proactive Outreach Manager (POM). Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification exam is an excellent choice for those who are looking to expand their skillset and take their career to the next level.

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Avaya 3314 exam is a comprehensive test that covers a wide range of topics, including system design, implementation, troubleshooting, and maintenance of Avaya Aura® Experience Portal with POM. Candidates taking 3314 exam must have a thorough understanding of the Avaya Aura® platform and be able to configure Avaya Aura® Experience Portal and POM to meet the needs of an organization. They must also know how to integrate Avaya Aura® Experience Portal with POM with other Avaya solutions.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

Avaya 3314 is a certification exam that evaluates the skills and knowledge of professionals in implementing and maintaining the Avaya Aura® Experience Portal with POM. 3314 exam is designed for individuals who work with Avaya's customer experience solutions and are responsible for designing, implementing, and maintaining the platform. Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification exam is an excellent way for professionals to showcase their expertise in Avaya's customer experience solutions and advance their careers.

Avaya 3314 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Monitoring and Logs
  • 1. System Monitor and Alarm Manager
    • 2. Log Viewer and Diagnostics
      - Service Recovery
      • 1. Database Restore Procedures
        • 2. Restart and Recovery Procedures
          Topic 2: Implementation and Deployment- Installation and Configuration
          • 1. System Setup and Integration
            • 2. Database and Service Configuration
              Topic 3: Avaya Aura Experience Portal Architecture- Core Components and Services
              • 1. Session and Call Flow Handling
                • 2. Experience Portal Manager (EPM)
                  • 3. Media Processing Platform (MPP)
                    Topic 4: Proactive Outreach Manager (POM)- Campaign Configuration
                    • 1. POM Monitor and Job Management
                      • 2. Outbound Campaign Setup
                        - Web Services and Roles
                        • 1. Web Service Permissions
                          • 2. Role-Based Access Control

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