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Avaya 132-S-709.2 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Administration- User and extension management
  • 1. User provisioning
    • 2. Extension assignment and configuration
      - Initial system setup
      • 1. Basic network configuration
        • 2. IP Office Manager configuration
          Topic 2: Maintenance and Troubleshooting- Issue resolution
          • 1. Call quality troubleshooting
            • 2. System recovery procedures
              - System monitoring
              • 1. System status and logs
                • 2. Alarm handling
                  Topic 3: Telephony and Call Routing- Inbound and outbound call handling
                  • 1. Dial plan configuration
                    • 2. Routing policies
                      - Advanced call features
                      • 1. Hunt groups and queues
                        • 2. Voicemail and messaging integration
                          Topic 4: IP Office System Overview- Deployment models
                          • 1. Hybrid configurations
                            • 2. On-premises deployment
                              - System architecture and components
                              • 1. Licensing structure and capacities
                                • 2. Control unit and expansion modules
                                  Topic 5: VoIP and Network Integration- VoIP configuration
                                  • 1. Codec and bandwidth considerations
                                    • 2. SIP trunk setup
                                      - Network requirements
                                      • 1. Firewall and NAT traversal
                                        • 2. QoS configuration

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