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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Data Gathering, Quality and Reporting | 15% | - Data quality dimensions and improvement
- Activation and visualization tools
- Data sources, collection and validation
- Reporting, dashboards and interpretation
|
| Topic 2: KPI Documentation and Standardization | 15% | - Standardized templates and libraries
- Documentation form design and components
- Ownership, frequency and data definitions
|
| Topic 3: Understanding and Classifying KPIs | 20% | - KPI lifecycle and logic
- SMART criteria and definition rules
- Taxonomy and classification frameworks
- Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative
|
| Topic 4: Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues
- Benchmarking and comparison
- Target setting methodologies and best practices
|
| Topic 5: The World of KPIs | 15% | - Concepts, terminology and governance
- Challenges in performance measurement
- Organizational levels and application
- Value and role of KPIs
|
| Topic 6: KPI Selection and Alignment | 25% | - Alignment with business goals and initiatives
- Cascading KPIs across organizational levels
- Selection criteria and techniques
- Linking KPIs to strategy and objectives
|
The KPI Institute Certified KPI Professional Sample Questions:
1. Which KPI is suitable for measuring the following objective: "Improve process performance"?
A) Processes improved to the desired level (%)
B) Processes (#)
C) Hours spent on process improvement (#)
D) Deliver process performance improvement project by 31 December
2. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
A) 100
B) 1
C) #10
D) This is not a KPI
3. Which of the following is not a performance management tool?
A) Initiative
B) Key Performance Indicator
C) Factoring
D) Objective
4. How often should KPIs be modified?
A) Once a year
B) Once a quarter
C) As often as required by strategy / operational changes
D) Once a month
5. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
A) Obtaining 3 new patents by the end of the financial year
B) Innovation ideas from staff (#)
C) Training hours per full-time equivalent (FTE) (#)
D) Employees meeting continuing professional development requirements (%)
Solutions:
Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |