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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card filter and multiple FlexCards
B) Using card session variables and a single FlexCard with multiple flyouts
C) Using card session variables and multiple FlexCards
D) Using card filter and a single FlexCard with multiple flyouts

2. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers

A) DataRaptor Transform
B) Calculation Matrix
C) DataRaptor Extract
D) Calculation Procedure

3. A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers

A) Calculation Action
B) DataRaptor Extract Action
C) Messaging
D) Steps
E) DataRaptor Post Action

4. In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A) Create child OmniScripts for branched flow
B) Add Cancel and Save options for the user
C) Use the Radio Input property for a Step or Block element
D) Use the Conditional View property on a Step or Block element

5. Which three functions are performed by Action elements in OmniScript?
Choose 3 answers

A) Organize data into multiple pages
B) Display error messages to the user
C) Get and update data through APIs
D) Send DocuSign emails for signature
E) Get and update data in Salesforce

Solutions: