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Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
| Section | Weight | Objectives |
|---|---|---|
| Managing Resources | 16% | - Set up and manage crews - Determine resource types and lifecycle - Configure service territories and members - Understand license types and usage - Manage skills, skill levels and operating hours |
| Managing Work Orders | 23% | - Apply resource preferences and products required - Configure work order processes, parameters and work types - Define relationships between work orders, service appointments and line items - Use work order line items and milestones |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
| Managing Scheduling and Optimization | 28% | - Manage service appointments and booking lifecycle - Implement scheduling policies and rules - Optimize scheduling and resource allocation - Configure scheduling settings and dispatcher console |
| Permissions and Sharing | 5% | - Understand territory vs user sharing - Configure permission sets and sharing rules |
| Configuring Mobility | 10% | - Distinguish mobile capabilities and settings - Enable customer sign-off and mobile workflows - Configure Field Service Mobile app |
| Managing Inventory | 8% | - Manage return orders and inventory transactions - Define price books and inventory models |
| Managing Assets | 5% | - Maintain and update assets and relationships |
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