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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
B. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
C. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

Question 2

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

A. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
B. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
C. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
D. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.

Question 3

A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers

A. Use SMS as a channel due to its significantly higher engagement rate as compared to email
B. Use CRM Analytics to analyze customer engagement history over the last 24 months
C. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
D. Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder

Question 4

Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
B. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
C. NTO can use Marketing Cloud REST API for integrating with Service Cloud.
D. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

Question 5

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
B. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
D. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
E. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Solutions: