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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
C) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)

2. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
B) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
C) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
D) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
E) In the Partner Account record, 'Enable Customer User" on the Contact associated

3. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A) Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
B) Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
C) Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
D) Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.

4. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
B) Create a Loyalty program tier with member benefits to keep customers engaged.
C) Issue tickets to a concert to any Loyalty member that posts a product review on social media
D) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
E) Define a transactional point-based program, in which one point is earn for every dollar spent

5. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Create the Experience Cloud site
B) Activate the Experience Cloud site
C) Add the relevant Experience Cloud components to the pages
D) Associate the Loyalty Program with the site

Solutions: