Salesforce ADX261 exam is a 90-minute exam consisting of 60 multiple-choice questions. ADX261 exam is available in English and Japanese language and can be taken in-person or online. ADX261 exam tests the candidate's knowledge of the Service Cloud, including the ability to set up and configure the Service Cloud, create and manage cases, and configure the Service Console. Candidates who pass the exam will receive a Salesforce Certified Service Cloud Consultant certification.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud

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Salesforce ADX261 (Administer and Maintain Service Cloud) certification exam is designed to test an individual's knowledge and skills in administering and maintaining the Service Cloud platform. Administer and Maintain Service Cloud certification is ideal for professionals who are responsible for managing the Service Cloud platform and ensuring the successful implementation and maintenance of Service Cloud solutions for their organizations. ADX261 exam includes topics such as account and contact management, case management, knowledge management, service entitlements, and analytics.

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