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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world.
Which approach should the consultant recommend that CK use for training this audience?

A) Conduct Train-the-trainer sessions.
B) Configure In-App Guidance.
C) Leverage Trailhead and documentation.

2. Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to Influential campaigns.
Which feature will allow for revenue share with standard and custom attribution models?

A) Customizable Campaign Influence for reporting.
B) Create a reporting snapshot for Campaign Influence.
C) Create a formula field to track Campaign Influence.

3. Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.
What should the consultant validate when troubleshooting the issue?

A) A new web-to-lead form needs to be created to reflect the new picklist values.
B) The picklist values are part of Lead assignment rule criteria.
C) Picklist values are included in only one rule entry.

4. Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.
Which tool should a consultant recommend to meet the requirement?

A) Einstein Activity Capture
B) Enhanced Email
C) Salesforce Inbox

5. Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is working with a consultant to develop a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data.
Which functional area can be improved by using third-party data enrichment tools?

A) Owning roles and records
B) Enforcing validation rules
C) Monitoring changes and updates

Solutions: