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SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash certification exam validates that successful candidates have a basic understanding of the SAP C/4HANA solution and the lead-to-cash process. It also certifies that candidates understand the relationship between SAP C/4HANA and other core systems such as ERP and CRM, and can work with SAP C/4HANA data, functions, and essential features to perform tasks required for a business associate.
SAP C_C4HL2C_92 certification exam covers a wide range of topics, including sales, pricing, billing, and order fulfillment. Candidates are expected to have a thorough understanding of the various components of the SAP C/4HANA solution, including SAP Sales Cloud, SAP Service Cloud, and SAP Marketing Cloud. In addition, candidates must have a good understanding of the business processes that are involved in lead-to-cash processes, as well as the various tools and techniques that are used to manage these processes effectively.
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SAP C_C4HL2C_92 exam is focused on testing the candidate's knowledge and skills related to lead-to-cash (L2C) business processes in SAP C/4HANA. C_C4HL2C_92 exam is designed specifically for individuals who are involved in the implementation and management of SAP C/4HANA solutions. SAP Certified Business Associate - SAP C/4HANA Business Processes: Lead to Cash certification validates the candidate's proficiency in key areas such as configuring and executing the L2C business process, performing data analysis, and ensuring compliance with standards and best practices.
Reference: https://training.sap.com/certification/c_c4hl2c_92-sap-certified-business-associate---sap-c4hana-business-processes-lead-to-cash-g/
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SAP C_C4HL2C_92 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Order-to-Service | 8% - 12% | - Service Operations
- 1. Customer service engagement
- 2. Case management
- 3. Service request processing
|
| Topic 2: Service-to-Loyalty | 8% - 12% | - Customer Retention
- 1. Customer satisfaction measurement
- 2. Customer loyalty concepts
- 3. Experience management
|
| Topic 3: Quote-to-Order | 8% - 12% | - Commerce and Order Processing
- 1. Order capture
- 2. Customer purchasing experience
- 3. Commerce Cloud capabilities
|
| Topic 4: Opportunity-to-Quote | 12% - 20% | - Sales Execution
- 1. Quotation management
- 2. Sales process optimization
- 3. Pricing concepts
- 4. Product configuration
|
| Topic 5: Contact-to-Lead | 12% - 20% | - Marketing Foundations
- 1. Marketing analytics
- 2. Campaign management
- 3. Customer segmentation
- 4. Lead generation
|
| Topic 6: Lead-to-Opportunity | 12% - 20% | - Sales Development
- 1. Lead qualification
- 2. Opportunity management
- 3. Account and contact management
- 4. Sales analytics
|
| Topic 7: Lead-to-Cash Process Overview | 8% - 12% | - End-to-End Business Process
- 1. Customer engagement journey
- 2. Integration across SAP solutions
- 3. Lead-to-Cash lifecycle
|
| Topic 8: Introduction to the Intelligent Enterprise and SAP C/4HANA | 8% - 12% | - Intelligent Enterprise Overview
- 1. Digital transformation concepts
- 2. SAP Intelligent Suite
- 3. SAP C/4HANA portfolio overview
|
| Topic 9: Analytics and Integration | 8% - 12% | - Reporting and Platform Services
- 1. Data management concepts
- 2. Embedded analytics
- 3. Integration architecture
- 4. SAP Analytics capabilities
|